Customer satisfaction surveys

Satisfaction is not a virtue. But a corporate objective.

Customer satisfaction is the key to sustainable business success. MAKAM Market Research will tell you how satisfied your customers are.

Survey methods

• Telephone, in writing, online or personal surveys
• Surveys of existing and potential customers

Application and benefits

• Information on customer attitudes, wishes and suggestions
• Analysis of non-customer attitudes
• Comparative analyses of the competition from the perspective of customers and non-customers
• Analyses of possible differences between self-image and public image
• Structural analysis of customers and non-customers